Client service

Customer service is a key component of our business. Our staff and technicians are dedicated to helping you with your individual needs. Whether it's an emergency call in the middle of the night or a simple question about your system, we are there to help every time.


Our clients count on us for quality, assurance, and fully functional fire alarm systems.  Each project is assigned to a lead technician who is responsible for managing the project to ensure efficient and well-designed retrofits that are reliable fire alarm system conversions.


Madison Service Corporation performs ongoing scheduled maintenance of our fire alarm systems. Keeping with fire safety codes (NFPA, City & Local Codes), systems are calibrated and cleaned bi-annually. Our stock room, located in downtown Manhattan, contains a wide variety of old and new fire alarm equipment parts, allowing for efficient service calls and preventing a possible gap in client liabilities.


Madison Service Corporation can help you plan which products and services best suit your needs and will engineer a fire alarm system which complies with your requirements.