Customer service is a important part of our business. Our staff and technicians are dedicated in helping you with your individual needs. Whether it is an emergency call in the middle of the night or a simple question about your system, we are there to help efficiently and effectively, every time.

Our clients count on us for quality, assurance, and complete and fully-functional fire alarm systems. Our retrofits and full conversions are complete and smooth going, every time. Our senior technicians work on every system.

Madison Service Corporation performs ongoing scheduled maintenance of our systems. They are calibrated and cleaned keeping your system and documents updated. Our large stock room located in downtown Manhattan contains a wide variety of old and new fire alarm equipment parts. 99% of the time we have your malfunctioning or damaged equipment in stock. This cuts major cost of fire watch as well as worrying about your liabilities.

Madison Service Corporation can help you plan which products and services best suit your needs and will engineer a fire alarm system which complies with your requirements. Our senior technicians work on every system.

We have written a proprietary Windows network-based software, extremely user friendly, created exclusively for our clients. It monitors fire alarm safety, sub-metering electricity, security, medic alert and elevators. Madison Service Corporation employees monitor this system 24 hours a day, 7 days a week on site. This in-house programmed fire alarm system doesn't exist anywhere else in the world.

Madison Service Corporation believes that Edwards Systems Technology (EST) offers the highest quality products, service and support in the industry, and we are proud of our relationship as an EST Strategic Partner.

We are a full line EST distributor (Strategic Partner) for 25 years. EST is a national company, which manufactures the highest quality fire alarm systems and the only four-dimensional smoke detector.

Our senior technicians are NICET Level Two, Three & Four Certified and have been servicing fire alarm systems for 25 years. All of our technicians are factory trained by EST, and members of I.B.E.W. local 3 Union.

We are certified in all EST systems, including EST 3, EST 2, Edwards 8500, 5800, and ESA 2000.